Here’s a Contact Us Policy written specifically for your e-book website (digital product):
Contact Us Policy
At ebooknew.in, we value our customers and are always here to help. If you have any questions, concerns, or need assistance regarding your e-book purchase, you can reach out to us through the following methods:
How to Contact Us
- Email Support: You can email us at ebooknewindia@gmail.com for all inquiries related to orders, payments, or technical issues.
- Contact Form: Visit the Contact Us page on our website and fill out the form with your details and query.
- Response Time: Our team aims to respond to all customer inquiries within 24–48 business hours.
Support Hours
- We provide support Monday to Saturday, 10:00 AM – 6:00 PM (IST).
- Queries received outside business hours or on holidays will be addressed on the next working day.
Issues We Can Help With
- Problems with e-book downloads or access.
- Questions about payments or orders.
- General inquiries about our products and services.
Important Note
As our products are digital e-books, please remember that:
- No physical delivery is required.
- Refunds are not applicable once a purchase is made.
We are committed to providing you with smooth service and ensuring that your experience at ebooknew.in is positive and reliable.
👉 Do you want me to also create a “Customer Support Disclaimer” (like stating that support is only for genuine order-related queries and not for free distribution requests)? That would make it even more professional.